Shipping & Returns

Shipping Costs

Please note we are unable to ship to the EU at this time

UK Postage is £5.50 for orders up to the value of £50 and £7.50 for £50+.

USA International postage is £28 for orders up to the value of £50, £35 for £50 - £100 & £45 for £100+

Note that USA Tariffs & Duties will be added at checkout.

We will then pay these on your behalf so no additional fees should be due in delivery.

Canada International postage is £28 for orders up to the value of £50, £30 for £50 - £100, £35 for £100 - £150 and £40 for £100+

Rest of the world (excluding the EU) - Please contact us before you purchase and we will get you a custom quote for postage.

International customers outside of the USA, please note:
Purchase price and shipping fees do not include payment of your local taxes, tariffs, duties, receiving and/or handling fees, etc. These are the additional responsibility of the purchaser.

All taxes due on import are the responsibility of the buyer. Should you refuse the parcel, and it be returned to us, the costs linked to this will be deducted from the refund.

Shipping Policy

As items are made to order, please do not expect items to arrive in a couple of days.

As per the website header, order books are now open. Time from order to despatch is up to 21 business days.

If you need your order urgently, please drop us a message. We will do our best to accommodate but do not guarantee shorter timescales.

Orders are dispatched Monday to Friday excluding public holidays.

When placing your order please ensure that the billing and shipping address details are correct. If they are incorrect, we will cancel the order on your behalf and you will need to reorder using the correct details.

When your order is shipped, we will send you a confirmatory email.

A signature may be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery.

Should an item go missing or get damaged whilst in transit you will receive a refund or a replacement.

Please note that an item is not considered lost until 7 days after the expected delivery date (UK) or 25 days (International)

We are not responsible for tracking your item once dispatched. We do routinely track recent orders until it is marked delivered, however, we do not always have time to do this. We provide tracking information so you can track your order in yourself.

We are also not responsible for any items where the delivery was attempted but unsuccessful. Delivery must be rearranged or items must be collected as per your delivery service instructions, it is recommended this is done asap as items will be returned to us if no attempt is made. Any further re-delivery will be at your own cost.

Delivery times are estimates and start from the date of despatch. Please note that in some areas of the United Kingdom, there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

If you have any questions regarding shipping, please contact us.

Return & Exchange Policy

As each item is custom made, we only offer refunds or replacement in the event of a defective product. Please contact to let us know you wish to return your item. We will provide details of where to send your item.

Questions about your order?

Please contact us if you have any problems with your order.