Shipping & Returns

Shipping Costs

UK Postage is £3.50 for orders up to the value of £25, £5.00 for £25 - £65 and £7.50 for £65+.

USA International postage is £25 for orders up to the value of £50 and £35 for £50 - £100 & £45 for £100+ 5-15 business days

Note that US Tariffs will be added at checkout.

Canada International postage is £25 for orders up to the value of £50 and £35 for £50+ 5-15 business days

Rest of the world - Please contact us before you purchase and we will get you a custom quote for postage.

International customers, please note:
Purchase price and shipping fees do not include payment of your local taxes, tariffs (except USA), duties, receiving and/or handling fees, etc. These are the additional responsibility of the purchaser.

VAT WILL NOT BE COLLECTED AT CHECKOUT AND IS NOT INCLUDED IN OUR PRICES

All taxes due on import are the responsibly of the buyer. Should you refuse the parcel, and it be returned to us, the costs linked to this will be deducted from the refund.

Shipping Policy

As items are made to order, please do not expect items to arrive in a couple of days.

All orders will be dispatched within 21 days.

If you need your order urgently, please drop us a message. We will do our best to accommodate but do not guarantee shorter timescales.

Orders are dispatched Monday to Friday excluding public holidays.

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect

When your order is shipped, we will send you a confirmatory email.

A signature may be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery.

All items over £25 are sent via signed for services to ensure they are protected to their value whilst in transit. Should an item go missing or get damaged whilst in transit you will receive a refund or a replacement - This will be after contacting Royal Mail and after we have confirmed it has not been delivered. Note, an item is not considered lost until 7 days after the expected delivery date.

Please note:

We are not responsible for tracking your item once dispatched. We do routinely track recent orders until it is marked delivered, however, we do not always have time to do this. We provide tracking information so you can track your order in yourself.

We are also not responsible for any items where the delivery was attempted but unsuccessful. Delivery must be rearranged or items must be collected as per your delivery service instructions, it is recommended this is done asap as items will be returned to us if no attempt is made. Any further re-delivery will be at your own cost.

Likewise, if an item is returned to us and no contact is made to rearrange dispatch we will not be responsible for providing a refund, items can be resent but only once additional postage costs have been paid. We will contact you directly should an item be returned without us hearing from you first but if we receive no response in a reasonable amount of time we will not be responsible for the items getting back to you.

Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

If you have any questions regarding shipping in the United Kingdom, Europe and internationally, please contact us.

Return & Exchange Policy

As each item is custom made, we only offer refunds or replacement in the event of a defective product. Please contact to let us know you wish to return your item. We will provide details of where to send your item.

Questions about your order?

Please contact us if you have any problems with your order.